Celebrating Our All-Star Google Ratings: 4.7 and Rising!

At Adventist Health St. Helena, our mission is rooted in more than just providing healthcare; it's about going above and beyond to support our community, ensuring that every individual feels valued and cared for in a truly holistic way. Our current 4.7-star Google rating—and the fact that it's continuing to rise—is a direct reflection of this commitment. We are deeply humbled by the feedback we've received and want to highlight the ways in which our care extends beyond just the walls of our facilities.

Kris Freewoman recently shared her experience, where she not only received top-notch medical care but also felt that her unique concerns were thoughtfully addressed. “The care at Adventist was fantastic,” she wrote, noting the expertise and attentiveness of our staff. Kris’s review reflects our dedication to treating each patient as an individual with distinct needs. Her story is a testament to how we listen, adapt, and respond—whether it’s tailoring anesthesia to genetic considerations or providing swift and informed medical action. This is how we go further for our community: by delivering personalized care that resonates on a deeper level.

Eliz Mohorovich highlighted another aspect of our commitment—our staff’s passion for their work. She drove five hours to reach St. Helena Hospital, and despite the distance, she found it was “definitely worth the drive.” Her review reflects our belief that exceptional care isn’t just about what happens during a procedure, but also about the environment we create—an environment filled with staff who “love their jobs” and are dedicated to making a difference in every patient’s life. Eliz’s feedback inspires us to continue fostering a culture where passion meets compassion, and where every patient feels the warmth of a community that truly cares.

Steven provided a powerful, succinct review: “Excellent!!! Everyone was top shelf. Very professional and very caring.” While he humorously hopes not to need our services again, he expressed that if he ever does, Adventist Health is where he wants to go. Steven’s words capture the essence of our approach—we aim to provide care that is not only effective but also leaves a lasting, positive impact on those we serve. His feedback, along with that of others, fuels our commitment to excellence and drives us to consistently improve.

In her review, Cindi Galindo emphasized the thoroughness and thoughtfulness of our staff. She noted how everyone, including volunteers, goes out of their way to ensure that patients feel comfortable and informed. “It’s not only beautiful, but it’s thorough on any procedures you need, and they truly care about how you are feeling,” she shared. Cindi’s words remind us that our responsibility goes beyond medical care—it extends to ensuring that each person who walks through our doors feels seen, heard, and supported. This holistic approach is a key part of how we support our community and contribute to its overall well-being.

These stories, and the many others we receive, are not just testimonials—they are invaluable feedback that helps us to continue refining and improving our services. We deeply appreciate every review, every suggestion, and every piece of advice shared by our patients and their families. Your insights are a cornerstone of our growth and help us to better understand how we can serve you even more effectively.

At Adventist Health St. Helena, we are committed to going the extra mile—not just in the care we provide but in how we listen, respond, and engage with our community. Your feedback is not only a reflection of our past efforts but also a guiding light for our future endeavors. We are grateful for the trust you place in us, and we look forward to continuing to serve you with the compassion, respect, and excellence you deserve.