Resolving Concerns

Adventist Health Glendale is committed to providing you with excellent service and patient care. However, if you have concerns about the quality of care you or a loved one have received at Adventist Health Glendale, please follow the process below to address your concerns:

You may file a grievance to report a complaint with Adventist Health Glendale by calling or writing:
Adventist Health Glendale Customer Service
1509 Wilson Terrace
Glendale, CA 91206

Phone:(818) 409-8196

You may also file a grievance with Adventist Health by contacting:
Adventist Health Compliance Program:(888) 366-3833

Reporting concerns to the Joint Commission

If your concerns cannot be resolved through the organization, you can contact The Joint Commission in three ways:

• AtJointCommission.org, using the “Report a Patient Safety Event” link.
• By fax:(630) 792-5636
• By mail:Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181