Billing and Financial Information
Helping you navigate bills and insurance
When you need care, the last thing you want is to think about how to pay for it.
Our financial services team understands and wants to help you work through how to cover the healthcare you need. Here are some ways we help you pay for healthcare:
If you have commercial health insurance
We call your insurance company to verify eligibility and benefit coverage, including whether prior authorization and/or precertification is required for hospitalization or surgery. Most commercial insurance companies require the patient to notify them of a hospital admission. Our Patient and Visitor Services office is here to assist you in this process. If you have questions or concerns, please call us at541-296-7504.
If you receive Medicare or Medicaid benefits
We bill your insurance for you. Deductibles and co-payments are your responsibility, unless they are covered by a supplemental insurance plan.
If you do not have health insurance
We are here to help! Please contact a patient accounts representative at541-296-7504to discuss your payment options. Financial assistance may be available under certain circumstances.
Understanding your bills
Your bill reflects all of the services you receive during your stay at Adventist Health Columbia Gorge. Charges fall into two categories:
- A basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television.
- Charges for special services, which may include physician-ordered services such as X-rays, laboratory tests or surgical procedures.
If certain tests or treatments are performed during your stay, you may receive bills from physicians you did not see in person. These fees are for professional services involved in the diagnosis and interpretation of your test results. Examples include radiologists, pathologists, anesthesiologists and other physicians who perform these services and are required to submit a bill separate from the hospital’s bill. If you have any questions regarding this, please call the number on the statement you received from that provider.
- Instructions on how to read your hospital bill
- Instructions on how to read your outpatient clinic bill
Payment arrangements
If you need help paying your bill, please reach out to us as soon as possible. Payment plans and financial assistance may be available if you are eligible. Call us at541-296-7504so we can help you as soon as possible.
Financial policies and contact information
Patient accounts specialists
Our team is available at541-296-7504Monday through Friday, 7 a.m. to 5 p.m. Feel free to leave a message after hours.
- Medicare inquiries
- Medicaid inquiries
- General insurance inquiries
- Workers’ compensation
Mailing address
Adventist Health Columbia Gorge
Attn: Patient Accounts
P.O. Box 1580
The Dalles, OR 97058
In person
1810 E. 19th Street, Suite 107 (lower level of the Medical Office Building, by the Courtyard)
The Dalles, OR 97058
Patient financial advocate
The patient financial advocate assists low-income Oregon residents with Oregon Health Plan eligibility and applications. They can be reached by phone at541-296-7221from 8 a.m. to 4:30 p.m.
Refunds for overpayment
Sometimes insurance comes back with a different payment than expected. In the event we verify you are owed a refund due to an overpayment, that refund will be credited to the original credit card you used for payment or by mailing a check to you. All requests are handled in a timely manner. For any questions concerning a refund due or about our policy, please call541-296-7504.