Quality and Safety

The Joint Commission

The Joint Commission is the nation’s leading standards-setting and accrediting body for health care organizations. Adventist Health Castle (AHCS) has consistently earned accreditation status with The Joint Commission, which conducts surveys of the medical center every three years. Achieving accreditation means that an organization complies with The Joint Commission’s standards and continuously makes efforts to improve the care and services it provides.

Adventist Health Castle has consistently been named one of the nation’sTop Performers on Key Quality Measures^®by The Joint Commission.

The Malcolm Baldrige National Quality Award

Adventist Health Castle is extremely honored to have won the Malcom Baldrige National Quality Award in 2017. This is the highest level of national recognition for performance excellence that a U.S. organization can receive. To earn this award, Castle demonstrated continuous improvement practices for delivering health care services, exhibited efficient and effective operations, and revealed systematic methods for engaging and responding to patients and other stakeholders. In addition, Castle demonstrated exceptional results in patient safety, patient experience, workforce engagement, and financial performance. Castle is the first organization in Hawaii to earn this award.

The Malcolm Baldrige National Quality Award commercial

For additional information regarding the Baldrige Performance Excellence Program please see:www.nist.gov/baldrige. For information regarding Castle speakers, tours and presentations please send emailhere.

Leapfrog "A" Grade for Patient Safety

For the second year in a row, Adventist Health Castle has earned an “A” grade for patient safety by Leapfrog’s Hospital Safety Grade program. The Leapfrog Group, a national patient safety watchdog, assigns A, B, C, D and F letter grades to hospitals nationwide to provide the most complete picture of patient safety in the U.S. Castle was one of 844 hospitals to receive an “A”, ranking among the safest hospitals in the United States.

Patient Care and Safety Concerns

If you have any concerns about quality or safety of patient care, please contact our Quality Resources Department at(808) 263-5165or Administration office at(808) 263-5142. Ultimately, if the concerns cannot be reasonably addressed at this level, you may provide information directly to the following agencies:

• Hawai‘i State Department of Health, Office of Health Care Assurance
  (808) 586-4080
• The Joint Commission
  (800) 994-6610
• Mountain-Pacific Quality Health
  (808) 497-8232

Alternatively, you can e-mail ushere. Your e-mail message will be read by our Call Center, which is open from 8:30 a.m. to 5 p.m., Monday through Thursday, and from 8:30 a.m. to 4:30 p.m. on Fridays. (It is closed on holidays.) After reading your message, the Call Center will then forward it on to the appropriate persons in the medical center.