Awards

At Adventist Health Castle, our team is living proof of our commitment to providing our patients with the highest level of care, quality, safety and experience. We’ve been honored to receive some of the state’s top recognitions, underscoring the efforts of our best-in-class, dedicated and caring team.

Learn moreabout how you can support our efforts to create a brighter future for Hawaiʻi.

CMS Five-Stars

Adventist Health Castle was recognized by the Centers for Medicare & Medicaid Services (CMS) with a five-star rating for the second year in a row, making us the only hospital in Hawai’i to achieve this distinction in 2024. This recognition places Adventist Health Castle among the top 10% of hospitals nationwide. The CMS 5-star rating is the highest possible rating awarded through the CMS Overall Star Ratings Program. It evaluates performance across five quality areas: mortality, safety of care, readmission, patient experience and timeliness and effectiveness of care. Our continued excellence in these areas highlight our role as a leader in healthcare both in Hawai’i and nationwide. Only 381 hospitals across the United States received a CMS 5-star rating this year, 102 fewer than last year. Much of this rating comes from patient experience and being reviewed against hospitals much larger than ours, making it difficult to achieve.

Bronze standard – Level 3 Geriatric Emergency Department Accreditation

The American College of Emergency Physicians awarded Adventist Health Castle the Geriatric Emergency Department Accreditation (GEDA) for our protocol-driven approach to providing geriatric patients with superior, tailored care.

The GEDA accreditation acknowledges that at Adventist Health Castle, we provide standardized approaches to care that address common geriatric issues, ensure optimal transitions of care from the emergency department to other settings and work to achieve geriatric-focused quality improvements.

Healthgrades Quality Achievement Awards for Outstanding Patient Experience (2013-2023)

Since 2013, Adventist Health Castle has earned the Healthgrades Quality Achievement Awards for Outstanding Patient Experience. The Healthgrades awards highlight the hospitals delivering superior quality care and evaluate hospital performance using objective quality measures, including clinical outcomes and patient safety and experience.

Adventist Health Castle is consistently recognized as top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels and medication and post-discharge care instructions.

Malcolm Baldrige National Quality Award

Adventist Health Castle won the Malcolm Baldrige National Quality Award in 2017, the highest level of national recognition for performance excellence that a U.S. organization can receive. To earn this honor, Adventist Health Castle demonstrated continuous improvement practices for delivering healthcare services, exhibited efficient and effective operations and revealed systematic methods for engaging and responding to patients and other stakeholders.

Patient safety, patient experience, workforce engagement and financial performance are a few categories where Adventist Health Castle demonstrated exceptional results.

Top 100 Hospitals® by Fortune and Premier’s PINC AI™

Adventist Health Castle was named one of the nation’s 100 Top Hospitals® by Fortune Magazine and PINC AI™, the technology platform for the healthcare company Premier, Inc. Also recognized among the top five in the medium community hospitals category, Adventist Health Castle is the only Hawaiʻi medical facility to make the full list. The findings are based on an independent analysis of publicly available data that reflect measures of clinical outcomes, operational efficiency, patient experience, and financial health.
Based on comparisons between the study’s top performers and a peer group of similar hospitals, the analysis found that the top performers of the 100 Top Hospitals® program delivered better outcomes while operating more efficiently and at a lower cost. Compared to peer hospitals, this year’s top performers had:

• 39 percent fewer inpatient deaths than peer hospitals.
• 26.6 percent fewer patients with complications.
• 30.6 percent fewer healthcare-associated infections (HAIs).
• A 21.1 percent lower inpatient expense per discharge.
• 0.5-day shorter average length of stay.
• Better reported patient experience scores, with a top-box Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) score of 73 percent versus 67 percent for peer hospitals.

Press Ganey Human Experience Guardian of Excellence Award®

Adventist Health Castle has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in Guardian of Excellence – Patient Experience – Outpatient Rehabilitation.
As a winner of the Press Ganey HX Guardian of Excellence Award®, Adventist Health Castle is in the top 5% of healthcare providers in delivering outpatient rehabilitation in the last year.